Track Order

Use the tracking link in the shipping email when one is available. If you have a customer account, the Orders area may also show current information.

When tracking becomes available

Orders are expected to be processed and dispatched within 3 business days. A carrier event appears only after the parcel has been handed over and scanned. Estimated delivery is 5–15 business days after dispatch.

Tracking has not updated

Allow time for the carrier’s first scan. Check the carrier page again later and keep the order and shipping emails for reference.

Tracking says delivered

Check the delivery address, safe locations, reception, household members and carrier notices. Contact the carrier and CALUNOQ if the parcel is still not located.

Report a possible lost parcel

Email support@calunoq.com with the order number, tracking number and delivery address. We will investigate with the carrier. Once the carrier confirms that a package is lost, we will dispatch a replacement at no additional charge within 3 business days.