Shipping Information

Updated September 8, 2026

Know the details before your beauty order starts its journey. Delivery availability, charges and any estimate communicated for your purchase should be reviewed before checkout is completed.

Start with your destination

Enter the complete delivery address at checkout to see whether a shipping option is available for that order. Availability can depend on the destination and the products in your bag. If no option appears, email support@calunoq.com before ordering. This page does not promise delivery to every address or country.

Read the total and the timing together

Shipping charges are shown during checkout in US dollars (USD), along with applicable taxes and the order total. Review any estimated date or service information presented with the available delivery method. A transit estimate should not be read as a promise of immediate dispatch.

For an international purchase, review the checkout information about any import duties or taxes. Charges that are not collected at checkout may be assessed by the destination's authorities or the carrier where applicable. Ask us before purchasing if the treatment of import charges is unclear.

Keep your order reachable

A correct street address, postal code and contact email help prevent delivery problems. Send corrections as soon as you notice an error; a parcel already being processed or carried may be difficult to redirect. Keep your order confirmation. Where tracking is provided, the dispatch message or order-status link will help you follow the parcel.

If progress stops

Email us with the order number and any tracking reference if the expected progress has not occurred, a parcel cannot be located or the delivery information looks wrong. We will review the order and explain the next step. You should not have to resolve a product or fulfillment problem solely with a manufacturer.

If we cannot ship within the timeframe applicable to your order, we will provide the delay information and cancellation or refund options required by law. Required consent to a delayed shipment will be sought, and an order that cannot be fulfilled will be refunded in accordance with applicable requirements. Carrier or customs disruption does not remove your mandatory consumer rights.

After the parcel arrives

Check the contents against your order and contact us about a missing, incorrect or damaged item. The Returns & Order Help page explains what information is useful. For a delivery question before or after purchase, use Contact or support@calunoq.com.