Refund policy

Return & Refund Policy

Effective and last updated: October 28, 2026

Contact support@calunoq.com within 30 days after recorded delivery to request a return. Include the order number, selected variant, reason and photographs when the item is damaged, incorrect or incomplete.

Eligibility

Items must be unused, in original condition and returned with supplied accessories, labels and packaging. For hygiene-sensitive beauty and personal-care items, opened, applied or used products may be ineligible unless faulty, damaged or incorrect. Mandatory consumer rights remain unaffected.

Return Authorization and Return Warehouse

Do not send a return without instructions. After approval, use the return method provided by support. The designated return warehouse address is Room 405, South Block, Jinwen Digital Valley, Huangtian Subdistrict, Bao'an District, Shenzhen City, China. This warehouse is used only for approved returns.

Return Shipping

Responsibility for return shipping is confirmed after the reason for return and applicable law are reviewed. For a verified damaged, defective, incorrect or incomplete order, we will provide an appropriate remedy and shipping instructions. For change-of-mind returns, do not purchase postage until support confirms the arrangement.

Inspection and Refunds

After an eligible return is received, inspected and approved, the refund is processed to the original payment method within 5 business days. Banks and payment providers may require additional posting time.

Cancellations

Contact support promptly. Cancellation cannot be guaranteed after processing or dispatch has begun.

Contact

Email support@calunoq.com. Customer Support: Available 24 hours a day, 7 days a week.